Terms of Service

These terms govern your use of Snapquo. Snapquo is a quoting and invoicing product operated by an individual (a sole trader). By creating an account or using the service, you agree to these terms. If you do not agree, please do not use Snapquo. You can reach us at support@snapquo.com.

Who can use Snapquo

Snapquo is a tool for businesses. You must be at least 18 and using it for your trade or business. By using it, you confirm you have the authority to enter into these terms on behalf of your business.

The service

Snapquo helps you build branded quotes and invoices, take deposits, and follow up with your customers. We are always improving the product, so we may add, change, or remove features over time. If we plan a significant change that affects how you use the service, we will give you reasonable notice where we can.

Your account

You are responsible for keeping your login details secure and for everything that happens under your account. Give us accurate information when you sign up and keep it up to date. Tell us promptly at support@snapquo.com if you think someone has accessed your account without permission.

Free documents and subscriptions

New accounts can create up to three documents (quotes and invoices) for free. This free allowance is a one-time lifetime allowance and does not reset. An invoice created from a quote your customer has already accepted does not count towards it.

To keep creating documents beyond the free allowance, you subscribe to a paid plan. Plans are billed in advance, in pounds sterling, on a monthly or yearly cycle, and renew automatically at the end of each cycle until you cancel. Prices are shown in the app before you subscribe. If we change our prices, the new price applies from your next renewal, and we will give you notice first. If you subscribed on a founder rate, you keep that rate for as long as your subscription stays active. Prices may be exclusive of taxes, which we add where required.

Cancelling and refunds

You can cancel your subscription at any time from your billing settings. Your plan stays active until the end of the period you have already paid for, and it will not renew after that. Except where the law requires otherwise, payments already made are non-refundable and we do not give partial refunds for unused time.

Taking deposits and payments from your customers

When you collect a deposit or payment from your customer through Snapquo, it is processed by Stripe. To use this, you connect a Stripe account and agree to Stripe's Connected Account Agreement. We never take a cut of your deposits or payments; the money goes to you, and Stripe's own fees and payout timings apply.

Snapquo is not a party to the payment or to the job between you and your customer. Refunds, chargebacks, disputes, and any obligation to deliver the work are between you and your customer. You are responsible for issuing refunds where they are due and for handling any dispute.

Your content and your customers

You keep ownership of everything you put into Snapquo: your business details, quotes, invoices, photos, and your customer records. You grant us the permission we need to host and process that content so we can run the service for you.

You are responsible for what you send. That includes making sure your quotes, prices, and terms are accurate, that you have a lawful basis to hold your customers' details, and that you meet your own tax, consumer, and other legal obligations. Snapquo is a tool to help you run your business; it is not accounting, tax, or legal advice, and the agreement for the work is between you and your customer.

Acceptable use

You agree not to:

• use Snapquo for anything unlawful, misleading, fraudulent, or abusive;
• send content that infringes someone else's rights or breaks the law;
• attempt to break, overload, reverse engineer, or gain unauthorised access to the service;
• resell or provide the service to others except as intended for running your own business.

We may suspend or close accounts that break these rules.

Our intellectual property

The Snapquo software, brand, and design are ours and stay ours. These terms give you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing. They do not give you any right to our name, logo, or code beyond using the product as intended.

Third-party services

Snapquo relies on trusted providers, including Stripe for payments, Supabase for sign-in and storage, and an email provider for sending your quotes and invoices. Your use of those parts of the service is also subject to their terms. We are not responsible for the acts or omissions of these providers. How we handle your data is set out in our Privacy Policy.

Availability

We work hard to keep Snapquo available and reliable, but we provide it on an "as is" and "as available" basis. There may be occasional downtime for maintenance or reasons outside our control, and we do not guarantee the service will always be uninterrupted or error free.

Deleting your account

You can delete your account yourself at any time, without asking us. In the mobile app, go to More → Delete account. On the web, go to Settings → Business profile and use Delete my account. You will be asked to confirm first.

Deleting is permanent and immediate. It removes your login and everything in your account, including your quotes, invoices, customers, price book and uploaded images, and it cancels any active subscription so you are not billed again. We cannot recover it afterwards, so export anything you need to keep before you delete. What happens to your data, and the limited records we must keep by law, is set out in our Privacy Policy.

Deleting your account does not by itself entitle you to a refund of a subscription period you have already paid for, as set out under "Cancelling and refunds" above.

Suspending or closing your account

We may suspend or close your account if you break these terms, if we are required to by law, or to protect the service and its users. When an account closes, your right to use the service ends. We keep certain records where the law requires, as explained in our Privacy Policy.

Liability

To the fullest extent permitted by law, Snapquo is not liable for indirect or consequential loss, or for lost profits, lost business, or loss of data. Our total liability to you for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose.

Nothing in these terms limits any liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.

Indemnity

You agree to cover us for reasonable losses and costs arising from your use of Snapquo in breach of these terms, from the content you send, or from a dispute between you and one of your customers.

Changes to these terms

We may update these terms from time to time. When we make a material change, we will update the date at the top of this page and, where appropriate, let you know in the app or by email. Continuing to use Snapquo after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of England and Wales, and any dispute will be subject to the courts of England and Wales.

Contact

Questions about these terms? Email us at support@snapquo.com.